service/support

We offer you for our and most of the ophtalmological devices an on-site service. Also we offer you the quickest possible repair, as well as if needed rental devices for the duration of the repair, to ensure you flawless practice hours.

Click on the symbols to go to the respective details page.

  • customer service

    Our staff members for the customers service consists of factory trained service technicians, who help you gladly with all kinds of works and stand by your side if any problems occur.

  • refraction training

    The Refraction training is adressed to all specialists and employees that want to get used to various methods for refraction determination.

  • customer advising

    There is a long way to go and much more lies behind us – more than 40 years medical practice equipment. We offer you the best possible support by our competent employee teamand a first rate counselling.

  • remote support

    You want to get simple technical support?
    We use the “TeamViewer” software, which enables the remote control and service of another computer via the Internet for our service/remote support.

  • manuals

    Do you need manuals or brochures? All manuals are in .pdf format

  • Product Catalogue

    Here you can download our current product catalogue directly in .pdf format.

  • Commodities

    Our range of ophthalmic supplies and consumables with order form at the end of the .pdf (currently only available in german language)